Help Center / FAQs
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Frequently Asked Questions
No, you can use the guest checkout to complete your order. However, having an account not only speeds up the order process, but you will also be able to see your order history; save your personal and payment details so you can shop quicker in future.
If you would like to exchange one item for another, you must first return the original item and then place a new order. You can also choose to receive your refund as credit in the form of coupon code, which will enable you to purchase a replacement item quickly and seamlessly.
Please contact our Customer Service team to reserve the new desired size.
Our custom orders can not be returned, however if you have any sizing or quality issues, please get in touch with our customer service team and they will get back to you as soon as possible.
Our custom orders can not be returned, however if you have any sizing or quality issues, please get in touch with our customer service team and they will get back to you as soon as possible.
Depending on the status of your order, if you are still within an hour window, you can email us or call us to make any amendments to your purchase, and we’ll see what we can do. Unfortunately, we are unable to make any modifications to your order once it has been shipped.
Sorry we can’t cancel the order after 12 hours from order.
If you receive a damaged item, please contact the customer care team to arrange for the return of the item. Please note that depending on stock, a replacement may not be available. So, you have the option to exchange or contacts the customer care same day received order.
Sorry we don’t have refunds item.
If interested in an item, but can’t decide yet, you have the option to contact the customer care to see if the item can be reserved for 24 hours as holding the item for you longer may cause to miss out on a potential sale for us.
No, we do not charge any duties or customs tax. You will pay all applicable shipping fee and local taxes up front, but it is your responsibility to pay any applicable charges on delivery. The shipping company will contact you by telephone once your items are in customs to let you know the duty and taxes applicable.
After you place your order, you will receive an email acknowledging your order has been received.
Please contact our customer care or call us.
Yes. When we dispatch your order for delivery you will receive a unique tracking number by email. Once in receipt of this tracking number you can check the current status of your shipment. Alternatively, you can email us or call us and we will track the order on your behalf.
You can find the search function in the top right of the desktop site, and in the menu section of the mobile site. The search function can be used to look for products using category, designer, product ID or description. Once you have selected your desired category or designer, you can filter the listings further using the options on the left of the page.
You can find an international size guide on the product description page. If you still have questions about sizing, please do not hesitate to contact us or call us for further assistance.
